tg999's Privacy Policy

tg999 is a safe and trusted online gaming platform in Bangladesh. We place the highest priority on protecting the personal information of our users. This privacy policy explains what information we collect when you use the tg999 website, how we use it, who we share it with, and how we keep it secure.

By creating an account on our platform or using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, you are advised to refrain from using our services.

This privacy policy applies to all registered members of the tg999 platform, guest users, and anyone who visits our website. Our services are intended only for those aged 21 and above. We do not knowingly collect information from minors.

When you create an account on tg999 or contact us, we may collect the following information:

• Full name and date of birth
• Email address and contact details
• Documents required for identity verification (national ID card or equivalent)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay numbers
• Account preferences and settings
• Messages and complaints sent to customer support

When you visit our website, some information may be collected automatically:

• IP address and device type
• Browser type and version
• Traffic source and pages visited on the website
• Session duration and click patterns
• Data obtained from cookies and similar tracking technologies
• Gaming activity history and statistics

In some cases we may receive information through third parties, such as identity verification service providers or payment processors. Such information is used only for the purpose of meeting legal obligations and ensuring account security.

tg999 uses your information for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and transactions
• Delivering gaming services smoothly
• Responding to customer support queries and resolving issues
• Improving platform performance and security
• Personalising the user experience

Certain data storage and processing is part of our legal obligations. This includes:

• Verification procedures related to anti-money laundering (AML)
• Following Know Your Customer (KYC) policies
• Fulfilling lawful requests from relevant authorities
• Preventing fraud and misuse

With your consent, we may send you important service updates, account notifications, and relevant promotional information. You may request to stop receiving such communications at any time.

tg999 never sells or commercially shares your personal information. However, information may be disclosed in the following limited circumstances:

• Service providers: Payment processors (bKash, Nagad, Rocket, Upay) and identity verifiers process information under our instructions
• Legal authorities: In response to a court order or a lawful request from a law enforcement agency
• Fraud prevention: To assist in the investigation of misuse or fraud
• Business transfers: In the event of a company merger or acquisition, subject to the terms of this policy being maintained

Outside of the above circumstances, your information is not provided to any third party without your explicit consent.

Your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that applicable data protection standards are fully followed and that your information is covered by appropriate safeguards.

tg999 uses industry-standard technology to protect your information:

• SSL encryption: 256-bit SSL encryption is used for all data transfers
• Secure servers: Information is stored on secured, access-controlled servers
• Access control: Only authorised personnel can access the information they need
• Regular audits: Security measures are regularly tested and updated
• Firewall & anti-fraud systems: Active technologies are used to prevent unauthorised access

We retain your information only for as long as necessary. Generally:

• Information for active accounts is retained until the account is closed
• Even after account closure, information required to meet legal obligations may be kept for a specified period
• Transaction records are retained for the period required by financial law
• Once all requirements are met, information is securely deleted

tg999 uses cookies and similar technologies to ensure platform functionality and improve the user experience. Cookies are primarily used for the following reasons:

• Essential cookies: To maintain login sessions and security
• Performance cookies: To monitor platform speed and functionality
• Preference cookies: To remember language and display preferences

You can control cookies by changing your browser settings, though this may limit some platform functionality.

As a tg999 user, you have the following rights:

• Right of access: You may request to know what information we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request that your information be deleted
• Right to restrict processing: In certain circumstances, you may request that processing of your information be limited
• Data portability: You may receive a copy of your information in a structured format
• Withdrawal of consent: For information processed on the basis of consent, you may withdraw that consent at any time

To exercise these rights, please contact our support team. Deletion of some information may not be possible due to legal obligations.

We rely on cooperation from both sides to keep your account secure. Your responsibilities:

• Use a strong and unique password and change it regularly
• Do not share your login details with anyone else
• Notify us immediately if you notice any suspicious activity
• Always log out after using a public computer or Wi-Fi
• Keep your contact details (email, mobile) up to date at all times

tg999's services are for those aged 21 and above only. We do not knowingly collect personal information from minors. We conduct an age verification process at the time of registration. If we have inadvertently collected information from a minor, upon being notified we will delete it immediately and close the associated account.

We use information about your gaming activity to ensure responsible gaming. If a concerning pattern of behaviour is identified, we may contact you. To learn more about our responsible gaming services, visit our Responsible Gaming page.

tg999 reserves the right to update this privacy policy from time to time. For significant changes, we will:

• Publish the updated policy on this page of the website
• Notify registered users by email
• Inform you of changes at the time of login

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. You are therefore advised to review this page regularly.

This privacy policy forms part of tg999's overall Terms and Conditions. Reading both documents together will give you a complete understanding of our services. In the event of any conflict between the two documents, the privacy policy will take precedence.